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COVID-19 HEALTH & SAFETY PLAN

We are currently OPEN** – Read our Health & Safety information

To our valued guests,

We are continuing to take measures to protect the health and well-being of our staff and guests. Please see below for details.

Booking and arrival:

  • NOTE: to comply with Alberta Health restrictions under “Group Physical Activities”, The Jasper Planetarium will be limited to 10 people or less per tour for our outdoor Telescope Experience and all cohorts must maintain 2 metre distance at all times. Masks are required at all times.
  • Our planetarium dome theatre experience and planetarium portion of our combo tour are currently limited to 9 participants per time-slot
  • our host location, Fairmont Jasper Park Lodge, has implemented a checkpoint system at all JPL entry points. All Jasper Planetarium guests (whether staying at the Fairmont or coming to the Planetarium from elsewhere) will be required to stop at the checkpoint, where there will be a temperature check required and 3 health related questions
  • we encourage the use of online payment, debit or credit card payment (though we will still accept cash) and you can now use the tap on your card with us for payments of up to $250
  • our retail desk will have a Plexiglass shield separating staff from guests
  • we will offer a ‘touchless’ check-in (via issuing e-tickets with QR codes we scan at our retail desk and again at the Planetarium/Telescopes)
  • we encourage all guests to bring their own face masks – however, we and our partner Fairmont Jasper Park Lodge will also have free disposable masks available on-site

Changes to our tours:

  • NOTE: to comply with Alberta Health restrictions under “Group Physical Activities”, The Jasper Planetarium will be limited to 10 people or less per tour for our outdoor Telescope Experience and all cohorts must maintain 2 metre distance at all times. Masks are required at all times.
  • each party that visits us must maintain at least 2 metres distance from staff and other parties of guests
  • objects that would normally be touched by guests (props during planetarium experiences, meteorites and other objects during hands-on experiences) have been revised to prevent direct contact but still enjoy the experience to the fullest extent possible – In the case of hands-on displays, disposable gloves must be worn before touching
  • all surfaces that may be touched by Planetarium staff or guests (without disposable gloves) will be disinfected between time-slots
  • if you have questions about this during the date you are looking to book for or are unable to find availability, please call us at (780) 931-3275 or email [email protected]
  • the Telescope portion of our COMBO tour will be ‘touchless’, we will use video-based telescopes as our primary observing tool (so guests never have to put their face up to a telescope eyepiece – instead, live telescope views will appear on 4K TV screens)
  • finally, we are now offering a Telescope ONLY option as a touchless experience that does not involve the planetarium dome

For more on the measures in-place on-site at our host location Fairmont Jasper Park Lodge – a member of the Accor hotel group – please see the web site for Accor’s ALL Stay Well Program https://www.allstaywell.com/

We also encourage our guests to stay up-to-date through Alberta Health Services and Canada’s Public Health website.

If you have any questions or comments not answered and/or addressed by the above information, we would be happy to speak with you before your time with us, via email at [email protected] or by phone, at (780) 931-3275.

We look forward to safely hosting you for an enjoyable evening in Jasper Dark Sky Preserve,

The Jasper Planetarium team