COVID-19 RESPONSE

OPEN JUNE 5! – Read our Health & Safety information

May 30, 2020

To our valued guests,

The Jasper Planetarium is pleased to resume DAILY tours starting June 5, 2020

Upon re-opening our activities will be as follows:

  • a brand-new Planetarium Experience in our 50 seat planetarium dome (limited for now to one party per time slot)
  • a touchless version of our Telescope ONLY experience, featuring the most powerful telescope in the Rockies
  • our Planetarium & Telescope FULL TOUR (incorporating all of the above)

We are continuing to take measures to protect the health and well-being of our staff and guests. Please see below for details.

Booking and arrival:

  • our host location, Fairmont Jasper Park Lodge, has implemented a checkpoint system at all JPL entry points. All Jasper Planetarium guests (whether staying at the Fairmont or coming to the Planetarium from elsewhere) will be required to stop at the checkpoint, where there will be a temperature check required and 3 health related questions
  • we encourage the use of online payment, debit or credit card payment (though we will still accept cash) and you can now use the tap on your card with us for payments of up to $250
  • our retail desk will have a Plexiglass shield separating staff from guests
  • we will offer a ‘touch-less’ check-in (via issuing e-tickets with QR codes we scan at our retail desk and again at the Planetarium/Telescopes)
  • Planetarium staff will wear face-masks at all times in the Main Lodge of Jasper Park Lodge as well as face masks and/or face shields at all other areas
  • we encourage all guests to bring their own face masks – however, we and our partner Fairmont Jasper Park Lodge will also have free disposable masks available on-site

Changes to our tours:

  • we will strive to ensure each party that visits the planetarium maintains at least 2 metres distance from staff and other parties of guests (where this is not possible, face masks will be mandatory)
  • objects that would normally be touched by guests (props during planetarium experiences, meteorites and other objects during hands-on experiences) have been revised to prevent direct contact but still enjoy the experience to the fullest extent possible
  • all surfaces that may be touched by Planetarium staff or guests will be disinfected between time-slots
  • planetarium seats will be disinfected between time-slots
  • at this time, our planetarium dome will be available to book for one travel party per time-slot (party must be between 2 and 14 people) This policy is currently in place (June 2020) We will expand the number of people admitted into the dome as we are able to do so in the coming weeks (if you have questions about this during the date you are looking to book for or are unable to find availability, please call us at (780) 931-3275 or email [email protected]
  • Planetarium staff will show guests to their seats in the planetarium while maintaining distance and assisting guests with doing so
  • our COMBO experience will run with only 1 party allowed in the planetarium – other parties who book the combo will be accommodated in one of the earlier time slots OR a time slot that will happen after the conclusion of the Telescope portion of the COMBO tour
  • the Telescope portion of our COMBO tour will be ‘touchless’, we will use video-based telescopes as our primary observing tool (so guests never have to put their face up to a telescope eyepiece – instead, live telescope views will appear on 4K TV screens)
  • as the province of Alberta now allows outdoor gatherings of up to 50 people (as long as proper 2-metre physical distancing is maintained) we are currently allowing a maximum of up to 18 people at a time for our Telescope Experience – as the COVID-19 situation evolves, we may expand this maximum
  • we will have glow-in-the-dark markers on the ground to show the areas guests can stand in while viewing telescope views
  • finally, we are now offering a Telescope ONLY option as a touchless experience that does not involve the planetarium dome

For more on the measures in-place on-site at our host location Fairmont Jasper Park Lodge – a member of the Accor hotel group – please see the web site for Accor’s ALL Stay Well Program https://www.allstaywell.com/

We also encourage our guests to stay up-to-date through Canada’s Public Health website.

If you have any questions or comments not answered and/or addressed by the above information, we would be happy to speak with you before your time with us, via email at [email protected]

We look forward to safely hosting you for an enjoyable evening in Jasper Dark Sky Preserve!

 

 

 

 

Peter McMahon
general manager, The Jasper Planetarium